Frequently Asked Questions

How can we help?

Everything you need to know about Vitain products, subscriptions, shipping and more.

Are all products vegan friendly? +

Our Vegan Multivitamin and Vegan Bone Supplement are 100% vegan friendly. Our standard Daily Immune Support, Mega Boost and High Potency Omega 3 are not vegan friendly.

What vitamins and minerals do vegans need to supplement? +

The key nutrients are:

  • B12 (2.4 mcg) - Not naturally in plant foods
  • Vitamin D (600-800 IU) - Limited sunlight exposure
  • Iron (18mg women, 8mg men) - Plant iron is less bioavailable
  • Omega-3 (200-300mg EPA/DHA) - Limited in plant sources

A comprehensive vegan multivitamin can cover multiple nutrients at once.

Are Vitain supplements third-party tested? +

Yes, every batch is tested for heavy metals, pesticides, microbiological contaminants, and potency.

All products meet South African NRCS standards. Test certificates available upon request.

Do your supplements contain artificial additives? +

No. We avoid artificial colours, flavours, sweeteners, fillers, and GMOs. Every ingredient serves a purpose.

How should I store supplements? +

Store in a cool, dry place below 25°C, away from direct sunlight. Keep in original containers with caps tightly sealed. Avoid bathrooms and humid areas.

Subscription package +

Intended to simplify the process of getting your daily multivitamins, the Vitain subscription packages allow you to order once and enjoy your specific supplements delivered to your door every month.

Subscriptions come either in one or two month supply options as standard.

For longer subscriptions at greater discount please reach out to our team at info@vitain.co.za .

Shipping +

Shipping is completed by one of our delivery partners and your order should be in your possession within 3-5 working days for all major metropolitan areas.

At Vitain we strive to ensure your supplements are delivered as quickly as possible but there may be circumstances arising out of our control.

Should you have any questions around your supplements delivery please reach out to our team at info@vitain.co.za .

Returns & refunds +

Due to the nature of the product Vitain will generally not accept returns or issue refunds on supplements after the seal has been removed, broken or tampered with unless the product is defective, damaged, or incorrectly dispensed.

Cancelling a subscription +

Our payment partner is working hard at integrating a automatic option to cancel your subscription but at present this option is not available.

As such, should you wish to cancel your subscription please reach out to our team at info@vitain.co.za .

Still have a question?

Our team is happy to help. Contact us at info@vitain.co.za

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